Returns and Refund Policy

Products That Cannot Be Returned

We cannot accept returns if:

• coffee bags have been opened
• the seal has been broken
• coffee has been consumed
• the product has been improperly stored
• the product has been damaged by misuse

Wrong or Damaged Orders

If you receive:

• the wrong product,
• a damaged item,
• a manufacturing defect,

please contact us within 24 hours with photographs.

Once verified, we will replace the product or issue a refund.

Refunds

Approved refunds are issued through the original payment method.

Processing time depends on your bank or payment provider.

Shipping fees are non-refundable unless the mistake was ours.

Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellation may not be possible.