الشحن
1. Delivery Information
Customers must provide accurate information, including:
- Recipient name
- Mobile number
- Delivery address
- Building, floor, apartment number, and landmarks where applicable
Blend Coffee is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.
2. Delivery Time
Estimated delivery times are provided as guidance only.
Although we strive to dispatch and deliver orders as quickly as possible, delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Public holidays
- Traffic
- Courier delays
- Force majeure events
3. Customer Availability
Delivery may also be delayed if the customer:
- Is unavailable at the delivery address
- Does not answer phone calls from the courier
- Requests a change of delivery address after dispatch
In such cases, Blend Coffee is not responsible for any resulting delay or additional delivery charges.
4. Shipping Partner
Blend Coffee may change the selected courier service when necessary to improve delivery efficiency.
If the customer has paid shipping fees and the replacement courier costs less, the customer will be refunded the difference.
5. Damaged Shipments
If your package appears damaged upon arrival:
- Notify the courier immediately before accepting the shipment.
- Contact Blend Coffee Customer Support within 24 hours.
- Provide clear photos of the package and its contents.
Failure to report visible shipping damage before accepting the package may affect our ability to process a claim.