سياسة الاسترجاع
Because coffee is a food product, our return policy is designed to protect both our customers and product quality.
Eligible Returns
Products may be returned within 7 days only if:
- unopened
- original seal intact
- unused
- original packaging undamaged
Products That Cannot Be Returned
We cannot accept returns if:
- coffee bags have been opened
- the seal has been broken
- coffee has been consumed
- the product has been improperly stored
- the product has been damaged by misuse
Wrong or Damaged Orders
If you receive:
- the wrong product,
- a damaged item,
- a manufacturing defect,
please contact us within 24 hours with photographs.
Once verified, we will replace the product or issue a refund.
Refunds
Approved refunds are issued through the original payment method.
Processing time depends on your bank or payment provider.
Shipping fees are non-refundable unless the mistake was ours.
Order Cancellation
Orders may be cancelled before dispatch.
Once shipped, cancellation may not be possible.