Thank you for choosing Blend Coffee.

Please read the following Terms & Conditions carefully before placing your order. By completing your purchase through our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Product Information

1.1 Product Descriptions

We make every effort to ensure that all product descriptions, images, specifications, roast information, and pricing displayed on our website are accurate and up to date.

However, slight variations may occur due to:

• Coffee crop seasonality
• Natural variations in beans
• Packaging updates
• Photography and screen color differences

These variations do not affect the quality of the product.

1.2 Customer Responsibility

Customers are responsible for reviewing all product details before purchasing, including:

• Coffee origin
• Roast level
• Processing method
• Grind option (if applicable)
• Weight
• Ingredients
• Brewing recommendations

If you have any questions before ordering, please contact our customer support.

2. Orders

Blend Coffee reserves the right to:

• Accept or reject any order.
• Cancel an order due to product unavailability.
• Cancel orders suspected of fraud or unauthorized payment.
• Limit quantities purchased per customer.

If your order cannot be fulfilled after payment has been received, a full refund will be processed using the original payment method.

3. Shipping & Delivery

3.1 Delivery Information

Customers must provide accurate information, including:

• Recipient name
• Mobile number
• Delivery address
• Building, floor, apartment number, and landmarks where applicable

Blend Coffee is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

3.2 Delivery Time

Estimated delivery times are provided as guidance only.

Although we strive to dispatch and deliver orders as quickly as possible, delivery may be delayed due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Public holidays
• Traffic
• Courier delays
• Force majeure events

3.3 Customer Availability

Delivery may also be delayed if the customer:

• Is unavailable at the delivery address
• Does not answer phone calls from the courier
• Requests a change of delivery address after dispatch

In such cases, Blend Coffee is not responsible for any resulting delay or additional delivery charges.

3.4 Shipping Partner

Blend Coffee may change the selected courier service when necessary to improve delivery efficiency.

If the customer has paid shipping fees and the replacement courier costs less, the customer will be refunded the difference.

3.5 Damaged Shipments

If your package appears damaged upon arrival:

1. Notify the courier immediately before accepting the shipment.
2. Contact Blend Coffee Customer Support within 24 hours.
3. Provide clear photos of the package and its contents.

Failure to report visible shipping damage before accepting the package may affect our ability to process a claim.

4. Returns & Refunds

Because coffee is a food product, special return conditions apply.

4.1 Eligible Returns

Products may be returned within 7 days of delivery only if:

• The product is unopened.
• The original seal remains intact.
• The packaging is undamaged.
• The product remains unused and in resalable condition.

4.2 Non-Returnable Products

For food safety and hygiene reasons, we cannot accept returns or exchanges if:

• Coffee bags have been opened.
• The protective seal has been broken.
• The product has been used.
• The product has been improperly stored after delivery.
• The product has been damaged by customer misuse.

4.3 Incorrect or Defective Orders

If you receive:

• The wrong item
• A defective product
• A damaged product

Please notify Blend Coffee within 24 hours of delivery, together with photos.

After verification, we will either:

• Replace the item at no additional cost, or
• Issue a full refund.

5. Refund Policy

Approved refunds will be processed using the original payment method.

Depending on your bank or card issuer, refunds may take several business days to appear in your account.

Original shipping charges are non-refundable unless the return is due to:

• An error by Blend Coffee
• A defective product
• A damaged shipment caused before delivery

6. Order Cancellation & Modification

Requests to cancel or modify an order should be sent as soon as possible to:

info@blendcoffee.net

If the order has already been dispatched, cancellation may no longer be possible.

Where shipping and return charges are incurred by Blend Coffee due to cancellation after dispatch or refusal of delivery, these costs may be deducted from the refund amount.

7. Refused or Unclaimed Orders

If an order is:

• Refused upon delivery
• Not collected
• Returned because the customer could not be contacted
• Returned due to an incorrect address provided by the customer

Any shipping, return shipping, or courier handling fees charged to Blend Coffee may be deducted from the refund.

8. Free Shipping Orders

If an order qualified for free shipping but part of the order is returned, and the remaining order value no longer qualifies for free shipping, Blend Coffee reserves the right to deduct the standard shipping fee from the refund.

9. Wholesale Orders

Blend Coffee’s online store is intended for retail customers.

Orders placed in unusually large quantities may be considered wholesale orders.

Blend Coffee reserves the right to:

• Cancel wholesale orders
• Limit quantities
• Contact customers for verification before processing

10. Pricing

Prices displayed on our website are shown in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

Blend Coffee reserves the right to update prices at any time without prior notice. Price changes do not affect orders that have already been confirmed and paid.

11. Force Majeure

Blend Coffee shall not be held liable for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Government actions
• War
• Pandemic
• Labor disputes
• Transportation interruptions
• Internet or payment service outages

12. Limitation of Liability

To the maximum extent permitted by applicable law, Blend Coffee’s liability shall be limited to the purchase price paid for the affected product.

Blend Coffee shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Arab Republic of Egypt.

Any disputes arising from purchases made through Blend Coffee shall be subject to the exclusive jurisdiction of the competent Egyptian courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Blend Coffee
📧 Email: info@blendcoffee.net
🌐 Website: www.blendcoffee.net